Search result
Advert-ID: 15094275

Knowledge Coordinator, Caverion Oyj, Vantaa


Are you interested in advancing your IT career and deepening your knowledge within ITSM? We are now looking for a Knowledge Coordinator for Caverion to work with their Knowledge Management processes (process, governance, configuration). In this role, you will get to work in close collaboration with internal and external stakeholders and you will get to develop your skills in a professional and supportive team. If you have some previous experience using ITSM tools (e.g., ServiceNow), an independent way of working, and a good understanding of basic IT, you might be the person we are looking for. Apply today, as we will proceed with this process as soon as a suitable candidate is found!

Company: Caverion

City: Vantaa

Job Category: IT

Extent: Kokoaika

Start date: As soon as possible

Type of work: Vuokratoimeksianto

About the role

As a Knowledge Coordinator, you will utilize your problem-solving skills and work independently in an international environment. Your tasks are versatile, and you will have ownership of your work managing Caverion’s Knowledge bases. In this role, you will be responsible for Operational Management of IT documentation​, developing knowledge base structure and governance, coordinating the improvement, and auditing the content. In addition, you will provide the information and work closely with internal and external stakeholders. This role gives you a great opportunity to kick-start your career and grow professionally.

You are offered

  • Versatile tasks and independent role
  • Possibility to develop your skills and grow as an IT professional
  • A good introduction to your job and support from your team

As a consultant at Academic Work, you are offered a great opportunity to grow as a professional, extend your network and establish valuable contacts for the future.

Work tasks

  • Developing knowledge base structure and governance
  • Coordinating improvements and running audits
  • Managing Knowledge bases and updating documentation
  • Collaborating proactively with both internal and external stakeholders

We are looking for

  • Suitable educational background / you are about to finish your studies
  • Good understanding of basic IT and some previous experience in using ITSM tools (experience in ServiceNow is considered an advantage)
  • Fluent English skills
  • Willingness for occasional travel

Other language skills (especially Finnish, Swedish, Norwegian, or German), previous experience at a service desk, experience in maintaining the lifecycle of applications, and understanding of IT processes are seen as an advantage.

As a person you are:

  • A self-imposed with an independent way of working
  • Willing to take responsibility and ownership
  • Cooperative with great communication skills

Other information:

  • Start: As soon as possible
  • Work extent: Permanent contract with Academic Work with an opportunity to transfer directly to Caverion by the beginning of 2024.
  • Location: Vapaala, Vantaa
  • Contact information: This recruitment process is conducted by Academic Work. It is a request from Caverion that all questions regarding the position are handled by Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.


Caverion is an expert in smart and sustainable built environments, enabling performance and people’s well-being. Customers can trust our expertise during the entire lifecycle of their buildings, infrastructure, or industrial sites and processes: from installation and maintenance of base and smart technologies to managed services as well as advisory and engineering services and digital solutions. Our customers are supported by almost 14,500 Caverion professionals in 10 countries in Northern and Central Europe. Our revenue in 2022 was over EUR 2.3 billion. Caverion’s shares are listed on Nasdaq Helsinki.

Become a part of Academic Work

When you apply to this job, you are becoming one of many consultants at Academic Work. This means that not only will you gain fantastic benefits, but also a team of consultant managers to support you through your career with us.

Read more about Academic Work