Business Requirements Coordinator with IT applications, KONE Oyj, Espoo

At KONE Service Busines, our staff uses different applications as part of their daily work. We enable them to create and update information we need to run our daily service operations with customers in these systems.

As a Business Requirements Coordinator, you will get to join the Data Management Program team and work closely with global, regional and local business stakeholders and staff to determine the use cases and confirm feature design in business reviews. You will also collaborate with IT Solution Design Owners to turn business wishes into requirements, prioritize and follow development until successful testing and release as well as further work with the Deployment Manager to early prepare successful readiness to deploy.

Your home office will be in Keilaniemi, Espoo with hybrid model of working, yet your colleagues will eagerly see you regularly on-site at the office. You will report to the Program Manager.

You are offered

• Interesting job at the core of digitalization
• Insights into digitalized service operations in a corporate world as well as models to set up closed-loop performance management
• Talented and supportive colleagues
• International and agile work environment in one of the leading technology companies

You will be employed in this role through Academic Work. As a consultant at Academic Work you are offered a great opportunity to grow as a professional, extend your network and establish valuable contacts for the future.

• Create technical requirements
• Follow through prioritization and development up to feature release and throughout hypercare
• Work closely with Deployment Managers to prepare for trainings and rollouts
• Facilitate design and design reviews
• Collaborate with other internal stakeholders

• Relevant B.Sc. or M.Sc. degree
• 2+ years of relevant work experience
• Good technical knowledge of different applications (e.g., SAP, Salesforce, product information management solutions)
• Strong experience in organisation and project coordination
• Strong collaboration and communication skills
• Fluency in written and spoken English, other languages are an asset

Through participating in the Data Management Program, you will have a chance to challenge yourself with complexity and constant development. Thus, we wish you to be resilient and enjoy teamwork and collaboration with multiple stakeholders.

To succeed in the role, your personal skills are:

• Cooperative
• Structured
• Proactive
• Results-oriented

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

KONE is a global leader in the elevator and escalator industry, providing services and solutions for new and existing buildings. KONE operates in more than 60 countries around the world, serving over 550,000 customers. Headquartered in Helsinki, Finland, KONE has eight global R&D centers and ten manufacturing units in seven countries, as well as a worldwide network of agents and authorized distributors.

In KONE, service to our customers is at the heart of our business. Our digitalized service operations rely on our people and our data. As part of our continuous journey in service excellence, we roll out practices and tools for our staff to use in daily routines, ensuring everyone is on top of their own responsibilities for data and does it first time right. The approach exists and has been successfully implemented – now it is time to roll it out.