Senior Manager, Service Management Office (ServiceNow)
We are looking for an experienced and development‑minded Manager, Service Management Office (SMO) to join our client company. In this role, you will play a key part in shaping how IT services are governed, integrated and improved across a multi‑supplier environment. Your ability to collaborate smoothly across different stakeholders is equally important, as excellent communication skills are essential in this role. Read more about the specific roles below and apply today!
Helsinki, Vaasa
As soon as possible
Full time
Staffing
About the role
- Lead the Service Management Office (SMO) and govern ITSM practices according to ITIL/ISO 20000
- Coordinate SIAM practices to ensure seamless integration and clear accountability across all service providers
- Own the KPI framework and drive data-driven service improvement and maturity roadmaps
- Act as a trusted partner to lead change management, communication, and the adoption of ITSM best practices
We are looking for
- Strong experience in leading IT service management, governance, SIAM environments
- Strong experience in team leading either in matrix or direct
- Deep hands‑on knowledge of ServiceNow (must have), preferably including related certifications
- Practical understanding of ITIL and/or ISO 20000 and their real‑life application
- Excellent communication skills and a structured, development‑oriented mindset
- Fluent English skills
Other information:
Start: As soon as possible
Employment period: Permanent contract with Academic Work
Location: Helsinki or Vaasa, hybrid model
Our recruitment process
This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.
Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.
Become a part of Academic Work
When you apply to this job, you are becoming one of many consultants at Academic Work. This means that not only will you gain fantastic benefits, but also a Consultant Manager to support you through your career with us.
Do you have questions about this job?
The recruitment team will gladly answer you on krn10@academicwork.fi. Please specify advert-ID in your email: NYI9VU
