Technical Support Specialist, KONE Industrial, Hyvinkää

About the role

This role is crucial for KONE's global spares supply unit, focusing on centralizing repair material spend. You will be providing material identification and process support to local teams in different countries. You'll work within a small, international team, reporting to the Technical Field Support Manager.

This role is located in KONE's Hyvinkää office and you are expected to work from the office at least three days a week.

Work tasks

This role involves supporting frontline operations by managing and identifying materials within a centralized supply chain. You will clarify complex orders, establish new processes for procurement, and ensure efficient material flow for global repair and service operations.

• Identify materials using various tools including Product Information Portal (PIP), PDM, and open web sources.
• Support purchase order management for high priority cases.
• Assist the purchasing team in finding suppliers for requested materials when necessary.
• Collaborate with the trade compliance team to secure trade data for non-EU import/export.
• Provide material identification support to local repair teams.

We are looking for

• Relevant technical background and ability to interpret mechanical drawings.
• Good knowledge of MS Office tools.
• Good English communication skills.
• A proactive self-starter who takes initiative to push projects forward and ensures tasks stay on track
• An active communicator who isn’t afraid to reach out to stakeholders

It is meritorious if you have

• Relevant engineering degree
• Good understanding of elevator & escalator structure and function
• Familiarity with purchase order management, sourcing or procurement.
• Knowledge of SAP and PDM.
• Basic knowledge of German and/or French

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

KONE Industrial Oy

Ranked as one of the most innovative companies in the world, KONE is a global leader in elevator and escalator business. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings.