Solution Manager, Helsinki
Join our client's forward-thinking team where you will drive digital excellence by managing complex solutions. Your expertise will directly impact service stability and the delivery of high-value operational improvements.
HELSINKI
As soon as possible
Full time, Full time
Staffing
Possibility to work remote
About the role
As a Solution Manager, you will oversee the lifecycle of functional requirements within your area, ensuring service stability and performance. You will collaborate with cross-functional teams to design robust systems while driving efficiency through automation and optimization.
Work tasks
This role involves managing the end-to-end lifecycle of technical solutions, providing expert support, and driving continuous improvement within a functional domain.
- Manage functional changes from requirement analysis to solution design and documentation
- Oversee day-to-day service operations to ensure high availability and performance
- Provide expert 2nd and 3rd level support for complex incident handling
- Consult with architects and development teams to design and develop new functionality
- Drive domain improvements through root cause analysis, automation, and optimization
- Coordinate and communicate solution requirements effectively with stakeholders and suppliers
- Participate in the deployment of operational development projects and solutions
We are looking for
- Advanced knowledge of IT Service Management (ITIL) frameworks
- Advanced knowledge of ServiceNow
- Good understanding of Agile and DevOps practices
- Strong analytical mindset with a focus on continuous improvement
- Professional communication and collaboration skills for stakeholder management
- Basic understanding of core business processes
Other information:
- Start: As soon as possible
- Employment period: Permanent contract with Academic Work
- Location: Helsinki
Our recruitment process
This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.
Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.
Become a part of Academic Work
When you apply to this job, you are becoming one of many consultants at Academic Work. This means that not only will you gain fantastic benefits, but also a Consultant Manager to support you through your career with us.
Do you have questions about this job?
The recruitment team will gladly answer you on krn10@academicwork.fi. Please specify advert-ID in your email: 4DS5FH
