Customer Service Specialist, Efla – Porvoo

About the role

Efla Oy, part of the Ensto Group, is an international company based in Porvoo and specialized in airfield lighting solutions. The company’s business has grown strongly in recent years, and we are now looking for a Customer Service Specialist to support Efla’s increasing order volume, international customers and the smooth handling of orders from start to finish.

In this role, you will not be working in traditional inbound or outbound customer service. Instead, you will be responsible especially for order handling, order deliveries, export documentation, invoicing and shipping documents. You will work in an important role between customers, sales, production, logistics and the internal customer service team.

The role is well suited for someone with a background in business, logistics, international business or a similar field, who has strong English skills, good ability to work under pressure and a desire to develop in an international order delivery environment. Previous experience in order handling, customer service, export, logistics or ERP systems is considered an advantage, but the most important things are the right attitude, willingness to learn and the ability to take initiative.

What we offer

Efla offers you the opportunity to become part of an international, growing and hands-on company where you get to see the full order delivery chain as a whole.

In this role, you will have the opportunity to develop your skills in areas such as:

• international customer service
• order handling and order management
• export documentation and shipping documents
• invoicing and the use of ERP systems
• cooperation between production, logistics and sales
• working with global customers and different cultures

This is a great opportunity for someone who wants to grow into specialist roles in customer service, supply chain, export, sales support or international business.

Work tasks

As a Customer Service Specialist, you will be responsible for the smooth processing of customer orders and the progress of deliveries. In practice, your work begins once sales has agreed on the order with the customer. After that, you ensure that the order proceeds correctly in the systems, production, delivery and documentation.

The role includes a lot of email communication with international customers, as well as internal communication with sales, production and logistics partners. Since the customers are international and the orders can vary significantly, the role requires a strong ability to understand the bigger picture, use common sense and solve situations case by case.

• processing and managing customer orders from start to finish
• monitoring and coordinating order deliveries
• communicating with international customers, mainly by email
• cooperating with the sales team, production, logistics and customer service team
• preparing export documentation and shipping documents
• handling invoicing-related tasks
• using the ERP system and other internal systems
• resolving questions related to deliveries, schedules and customer cases
• solving different customer cases and order-related issues

We are looking for you who has

We are looking for a person who is interested in international customer service, order handling and supply chain coordination. You may be a recent graduate or at the beginning of your career, or you may already have previous experience in similar tasks.

We hope you have:

• fluent English skills, as customer communication is mainly in English
• readiness to work mainly from the office in Porvoo
• previous work experience in customer service, order handling, sales support, logistics, export, invoicing or supply chain-related tasks
• ability to understand broader processes and move things forward in a structured way
• a proactive and flexible working style
• good problem-solving skills and practical thinking
• ability to work in a busy and changing environment
• good cooperation and communication skills

Considered an advantage

• Finnish language skills, as communication with production and local stakeholders may also take place in Finnish
• experience with ERP systems
• studies in business, logistics, international business or another relevant field

To succeed in this role, you are

• proactive and hands-on
• accurate and systematic
• flexible and able to handle pressure
• cooperative and open
• curious and willing to learn
• ready to ask questions, investigate and get things done
• interested in an international working environment

You do not need to know everything in advance. What matters more is that you want to learn, are willing to take initiative and can work in situations where all answers cannot be found from ready-made templates.

Practical information

Location: Porvoo
Working hours: Full-time
Employment type: Permanent employment through Academic Work
Start: As soon as possible
Remote work: Limited possibility for remote work after the onboarding period. The role requires a high level of presence at the Porvoo office, especially due to onboarding and close teamwork.

We will proceed with suitable applicants as soon as they apply, so please submit your application as soon as possible.

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Efla

Global airfields operate daily with growing passenger numbers and tightening flight schedules. Steady airfield ground lighting secures safe takeoffs and landings, as well as operational efficiency at airports. Each airport struggles with demanding environment and complex electrical installations. Hence, zero problems are allowed in its operation.

EFLA is the only company in the world specializing in seamless power and communication in Airfield Ground Lighting circuit. We develop, manufacture and sell series isolation transformers, connector kits and prefabricated cable leads for airfield lighting circuit. The materials and electrical design meet the highest qualifications, since components are installed in underground pits and cans, or buried directly in the ground.