Customer Success Specialist, Vaisala, Vantaa

About the role

As Customer Success Specialist, you will join Vaisala's Customer Success team in Vantaa on a full-time basis. You will join a collaborative, international community with a strong focus on learning, continuous improvement, and customer value. You will be part of a small, high-impact team of three professionals, reporting to the Head of Services, EMEA.

Together with the team, you ensure service agreement customers receive sustained value throughout the agreement lifecycle. You will act as a trusted point of contact for agreement customers, helping them use Vaisala solutions effectively, anticipate service needs, and maintain a seamless customer experience.

Why join Vaisala?

• Unique visibility to the whole value chain – you will work closely with both delivery teams and sales to see the full end-to-end customer journey.
• A small, high-impact team – with only three people, your contribution truly matters, and you get to work on a wide variety of topics.
• The best of both worlds – strong team support combined with a high level of independence and ownership.
• An evolving Customer Success function – you will play a key role in developing our Customer Success model and premium customer experience.

Work tasks

This role involves proactive account management and the coordination of service agreement lifecycles for the EMEA region, ensuring customers derive maximum value from Vaisala solutions.

• Managing relationships with assigned EMEA service agreement customers and collecting customer feedback
• Coordinating and executing service agreements’ annual clock activities (onboarding, regular check-ups, agreement renewals) ensuring a high level of satisfaction and loyalty
• Contributing to improving Customer Success processes and practices
• Identifying and managing upsell/cross-sell opportunities in collaboration with Sales
• Providing Tier 1 service sales support for EMEA
• Utilize and explore AI tools to enhance daily workflows and efficiency

We are looking for

• A relevant degree in technical or commercial fields, or equivalent work experience
• Previous working experience in customer-facing roles. Experience in B2B industrial or regulated environments is seen as an advantage
• Experience with using CRM systems (Salesforce experience is seen as a plus)
• Strong proficiency in English. Finnish and German languages are considered a plus
• Curiosity and a growth mindset to explore, learn, and apply AI tools in your daily work. We expect everyone at Vaisala to actively discover how AI can enhance their work.

As a person you are:

• Proactive and structured: You have the ability to manage multiple customers and deadlines simultaneously.
• Independent: You have good decision-making skills and the courage to drive things forward independently.
• Communicative: You possess strong communication skills and a natural ability to build trust with stakeholders.

Other information

• Start: September 2026. The recruitment process will take place in July-August.
• Work extent: Full-time (37,5 h/week). Fixed-term until the end of the year, with a possibility for extension and/or direct hire.
• Location: Vaisala Headquarters, Vantaa. The role offers a hybrid work model, but we expect you to be present at the office frequently, especially during the initial onboarding phase.

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Vaisala Oyj

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars.

For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.