Salesforce & Sales Process Specialist, Tampere & Remotely

About the role

You will help improve and standardize sales processes and support the rollout and continuous development of Salesforce within the Sales organization. Your work will enable better collaboration, scalable growth, and consistent, high-quality support for customers—strengthening UPM’s reputation as a reliable partner in global markets.

You are offered

This is a 6-month temporary contract with potential for extension.

Work tasks

Salesforce Development & Support Deliver end-user support and training on Salesforce features and best practices. Support the rollout of the customer portal. Ensure timely resolution of all RUN-related Salesforce incident tickets. Maintain and update Salesforce dashboards (e.g., Annual Planning, Content Dashboards, Sales Dashboard).

Data Management & Governance Support customer data quality activities in CRM (monitoring, improving). Conduct the annual CRM data cleaning process to maintain data integrity. Enhance Collibra definitions for customer, sales, and CRM-related attributes.

Change Management, Tool & Process Ownership Support implementation of new tools, systems, and processes within the Sales organization. Act as a liaison for cross-functional coordination on process improvements and system integrations. Manage Salesforce dashboards and reporting tools to provide actionable insights for Sales leadership. Support creating and maintaining process descriptions and documentation.

Collaboration & Communication

Work closely with Salesforce Solution Owner, Salesforce end-users and IT stakeholders to ensure progress on ongoing priorities. Participate in regular reviews and updates of sales-related documentation and templates. Contribute to continuous improvement and innovation in sales processes and tools.

We are looking for

• Strong understanding of CRM systems (Salesforce or other CRM experience required).
• Excellent communication and collaboration skills across teams.
• Ability to manage change initiatives and deliver end-user training.
• Experience in data governance and process improvement.
• Analytical mindset with skills in dashboard management and reporting.¨
• Strong command in English.

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.