Senior Service Integration Specialist

About the role

As a Senior Specialist, you will ensure that all IT services delivered by multiple providers work together seamlessly within a unified framework. You will act as a key support for internal service teams and external partners to optimize end-to-end delivery and integration.

You are offered

• High-Impact work: drive and improve multi-vendor IT services for an industry-leading enterprise.
• Professional growth: expand your expertise in SIAM, ITIL and ServiceNow within a complex IT environment.
• Consultant benefits: access Academic Work's consultant benefits, including occupational healthcare and lunch deduction.

Work tasks

This role focuses on enabling the operational implementation of SIAM practices by supporting service teams and continuously improving multi-supplier integration and reporting.

• Support service teams in supplier onboarding and offboarding processes.
• Monitor and report service provider performance against SLAs, OLAs, and KPIs.
• Analyze service metrics and trends to identify cross-supplier improvement opportunities.
• Facilitate collaboration between internal teams and external vendors to resolve issues.
• Support contract and supplier lifecycle management by providing performance insights and recommendations via agreed reports and build related dashboards.
• Build and maintain ITSM dashboards and reporting structures within ServiceNow.
• Maintain and support the SIAM operating model, processes, and governance structures.
• Participate in service reviews and supplier performance governance forums.
• Support the development, standardization, and enhancement of ITSM processes across all providers to optimize service delivery and integration.

We are looking for

• Advanced knowledge of IT Service Management (ITSM) and frameworks like ITIL.

• ITIL Foundation certification.

• Experience working in multi-vendor environments and complex service ecosystems.

• Experience in service integration, vendor management or IT governance roles.

• Proven ability to build reports and dashboards within an ITSM tool like ServiceNow.

• Excellent analytical and reporting skills with ability to interpret performance data.

• Basic understanding of system integrations and mapping logic between platforms.

• Strong communication, and stakeholder coordination skills.

• Bachelor’s degree in IT, Computer Science, or a related field.

It is meritorious if you have

• Proficiency in Finnish.
• SIAM Foundation or Professional certification.
• Experience in large enterprise environments.
• Advanced ITIL certifications such as Intermediate or Expert level.

To succeed in the role, your personal skills are:

• Supportive and collaborative

• Analytical

• Orderly

• Problem-solving

• Attention to detail

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.