Technical Support Specialist, Hyvinkää

About the role

This role is pivotal in establishing a new technical support team, focusing on spare parts for a wide range of equipment. You will be instrumental in building a crucial knowledge base and providing rapid technical solutions to internal and external partners, ensuring smooth operations across European markets. You will gain unique expertise in a critical area, benefit from a flexible hybrid work model (you are expected to work on-site in Hyvinkää three days a week), and have the potential for long-term engagement beyond the initial 6-month contract.

Work tasks

The role involves providing technical support for spare parts, requiring in-depth investigation, problem-solving, and collaboration to ensure efficient service delivery and knowledge building within a new team.

• Investigate and identify spare parts
• Resolve technical issues quickly for field personnel
• Collaborate with internal stakeholders and external suppliers to find solutions
• Analyze and interpret technical drawings and specifications
• Provide essential technical guidance to service teams

We are looking for

• Technical education in electrical or mechanical engineering, or product-oriented design/manufacturing
• Advanced ability to read and interpret technical drawings
• Strong problem-solving skills, capable of handling diverse technical challenges
• Good knowledge of English
• Ability to work effectively in a fast-paced environment and collaborate effectively with diverse personalities and teams

It is meritorious if you have

• Good knowledge of German, Italian, or French.
• Work experience from similar tasks

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.