CRM Specialist, Peikko Group, Lahti

About the role

In this role, you will ensure the smooth daily use of their CRM system, support colleagues in different countries, and act as the link between users, the Applications team, and Peikko’s external CRM partner. You will also contribute to process improvements, train new users, and help them make the most of marketing automation and CRM features.

What We Offer

• A dynamic and international working environment within a global company
• The opportunity to take ownership of one of Peikko’s core systems and make an impact on its daily operations
• A supportive Applications team while still allowing independence in your role
• Hybrid working model
• Flexible working hours

Work tasks

• Provide daily support for internal CRM users, including issue resolution and user rights management
• Serve as the system lead for marketing automation (Customer Insight Journey)
• Train and onboard new CRM users across the organization
• Act as the main contact for our external CRM partner
• Share updates and best practices on new features to ensure knowledge is distributed across the group

We are looking for

• Experience with Microsoft Dynamics CRM (e.g. as a user)
• Understanding of sales processes and CRM use from a business user’s perspective
• Full proficiency to work in English, both spoken and written (Finnish is a plus, but not required)
• Knowledge/experience of ERP systems, especially D365 Finance and Operations, is seen as a plus

To succeed in the role, you have:

• Strong communication skills
• Proactive and independent working mindset

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Peikko Group

Peikko Group is a global company specializing in innovative solutions for the construction industry. We design and manufacture concrete connections, composite structures, and wind energy applications that help our customers build faster, safer, and more sustainable. Headquartered in Lahti, Finland, Peikko operates in over 30 countries worldwide.