Customer Service Manager, ABB Oy Marine & Ports, Helsinki

About the role

As a Customer Service Manager, you will be at the forefront of customer interactions, responsible for coordinating day-to-day customer relationships. You'll work closely with the warranty, service, and spare parts teams to ensure customer needs and expectations are consistently met, particularly in technical areas.

You will oversee the successful execution of maintenance checks and spare parts deliveries to ships, ensuring they align with agreed schedules and plans. A key part of your role will be effectively communicating technical changes to customers, presenting complex information in a clear, customer-focused manner.

Given the dynamic nature of the work, you will need to prioritize tasks efficiently while maintaining a broad perspective. Your role will involve close collaboration with warranty teams, service teams, customers, as well as frequent communication with production, R&D, and suppliers.

You are offered

• The opportunity to work in an international and innovative organization that is leading the development of sustainable solutions
• Interesting and varied projects, with the chance to continuously develop your professional skills
• A flexible and supportive working environment where individual contributions are valued

You will be employed as a consultant through Academic Work. We offer excellent opportunities to grow professionally, expand your network, and build valuable connections for the future.

Work tasks

• Customer service (b2b)
• Communicate technical solutions to customers in a clear and solution-oriented way
• You will work closely with production, product development and suppliers to ensure the supply chain.

We are looking for

• A relevant educational background (technical or commercial)
• Previous experience in a similar customer service role within an industrial or technical environment
• Technical understanding and the ability to clearly explain technical solutions to customers
• Fluency in English

Previous experience in the marine industry is a plus.

To succeed in the role, your personal skills are:

• Initiative and proactivity
• A systematic approach to tasks
• Strong interpersonal skills and the confidence to communicate effectively

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.