Customer Service Specialist, Efla Oy, Porvoo

About the role

This role involves high interaction with people and technical orders, focusing on managing the full lifecycle of order deliveries. You will communicate with customers, internal teams, production, and logistics partners. You'll find a strong foundation for personal and career growth, supported by knowledgeable teams and exposure to a large global customer network, fostering an international work environment. You will mainly work from the Efla office, but after orientation, hybrid work is possible.

Work tasks

• Working directly with the customer service and sales team to accomplish tasks assigned by the team
• Support customers with order delivery process (offer, order confirmation, invoicing etc.)
• Interaction internally with other departments (production, dispatch department) and externally with logistics partners and customers' transport agent to ensure smooth customer service and sales processes.

We are looking for

• Adaptability in a dynamic environment
• Advanced problem-solving abilities
• Fluency in English for customer communication. Finnish skills are considered an advantage.
• Relevant studies (e.g. Business Administration)
• Prior work experience in relevant fields is appreciated

To succeed in the role, your personal skills are:

• Change oriented
• Stress tolerant
• Goal oriented
• Social
• Responsible
• Intellectually curious

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Efla Oy

Global airfields operate daily with growing passenger numbers and tightening flight schedules. Steady airfield ground lighting secures safe takeoffs and landings, as well as operational efficiency at airports. Each airport struggles with demanding environment and complex electrical installations. Hence, zero problems are allowed in its operation.

EFLA is the only company in the world specializing in seamless power and communication in Airfield Ground Lighting circuit. We develop, manufacture and sell series isolation transformers, connector kits and prefabricated cable leads for airfield lighting circuit. The materials and electrical design meet the highest qualifications, since components are installed in underground pits and cans, or buried directly in the ground.